1. Professional Therapy and Counseling Services

• Therapists: All services are provided by licensed or certified professionals. While our platform hosts a variety of qualified therapists, we recommend that you choose a counselor who aligns with your specific needs (e.g., anxiety, depression, relationships). 

• Mode of Communication: Sessions will be conducted via [video call/phone], as per the agreed format for your session. Please ensure your device and internet connection are working properly before the session begins.

• Confidentiality: Your privacy is our priority. All personal information shared during sessions is confidential and will not be disclosed to any third parties without your consent.

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2. Informed Consent

• Voluntary Participation: Participation in therapy is entirely voluntary. You have the right to withdraw from the session or discontinue therapy at any time.

• Limits to Confidentiality: While we strive to maintain confidentiality, we may be required to share information in cases of legal obligation or when there is a risk of harm to you or others.

• Emotional Impact: Therapy can sometimes bring up intense emotions. Please communicate openly with your therapist if you feel overwhelmed or unsure about the process at any time.

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3. Payment and Cancellation Policies

• Fees: The fee for each session will be outlined clearly at the time of booking. Payment must be made in full before the session begins.

• Session time is 45 minutes, if the session exceeds to more than 65 minutes 2 sessions will be counted in order to be fair to our psychologists.(negotiable)

• Cancellations: If you need to cancel or reschedule your session, please do so at least 2 hours in advance to avoid a cancellation fee of 2%

• Refunds: Refunds are limited up to 70% of sessions that have already taken place. If a session is canceled by the therapist, you will receive a full refund or the option to reschedule.
   

4. Ethical Guidelines

• Our therapists adhere to the highest ethical standards and guidelines established by relevant regulatory bodies. If you feel that any aspect of your therapy is not meeting your expectations, please reach out to our support team or the therapist directly for resolution.

 

5. Consent to Participate

• By continuing, you acknowledge that you have read and understood the information above, and you consent to participate in therapy through THEREPO under these terms and conditions. You also agree to follow the rules and guidelines established for your sessions and interactions on the platform.

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